Refund policy

WHAT IS YOUR RETURN POLICY?

Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs, Used, opened, and/or sale items cannot be returned.   

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take am couple of weeks to process and show on your account due to varying processing times between payment providers and banks.

HOW SHOULD I REPORT A MISSING ITEM/DAMAGED OR DEFECTIVE ITEM FROM MY ORDER?

Please report any damaged or missing items to info@lisagrue.com within 7 days of delivery. 

HOW DO I RETURN AN ITEM?

1. Make sure that your order qualifies. Unused and unopened products may be returned within 30 days of receipt.
Fabric may be returned if it hasn’t been cut, washed or altered in any way.
Pillows, personalized orders, framed art prints, wallpaper samples, and items marked final sale are not eligible for returns.

please send your order to:

Lisa Grue,

Slagtehusgade 44, 1tv,

1715 Copenhagen V, 

DENMARK

Please note: We're not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.